Grievance mechanism

Apis Partners’ grievance mechanism allows for an individual or group to raise concerns or complaints regarding Apis Partners Funds and their portfolio companies or Apis Partners.

 

Apis accepts submission of grievances via email submitted to the address: grievance@apis.pe 

 

When submitting a grievance, please include the following information within the grievance submission:

– Name and company / entity of the person / group submitting the grievance (optional);

– Information for contacting the person / group submitting the grievance (optional);

– Date of the submission;

– If the person / group submitting the grievance requires anonymity;

– Description of the grievance;

– If the grievance has been raised previously and how and when it was raised; and

– Description of the desired solution.

 

Once you have submitted a grievance, it will be assessed, investigated, and recorded in Apis’ grievance register. You will receive acknowledgment of receipt within 14 days (unless you refrain from providing contact details).

 

Upon completion of the grievance investigation process, Apis Partners shall present a further acknowledgment / a decision in writing to the complainant. If the complainant is not happy with the proposal, they are free to seek resolution through a formal external dispute resolution mechanism.